Someone I know is in trouble — what should I do?

Start by speaking to them with empathy and encourage them to seek professional help. You can also notify the gbaee support team (support@gbaee.cam), who will take the necessary steps. Remember, gambling addiction is a mental health condition and can improve with professional support.

For Ages 21+

Responsible Gaming at gbaee — Your Safety Is Our Priority

gbaee believes that gaming is for entertainment only. Play within safe limits, and contact us whenever you need help.

Our Commitment

gbaee is committed to providing players in Bangladesh with a safe, transparent, and responsible gaming experience. We believe gaming is an enjoyable form of entertainment — but it is truly enjoyable only when it is controlled and kept within limits.

Responsible gaming means knowing how much you can spend, how long you can play, and when to take a break. Our platform offers various tools to help you set and stick to those limits.

Remember: gaming should never be a source of income. It is for entertainment only. Never place larger bets in the hope of recovering money you have lost.

21+

For players aged 21 and above only. Minors are strictly prohibited from accessing this platform.

Important reminder: Gambling always carries financial risk. Never bet more than you can afford. Placing larger bets to recover losses only makes the problem worse.

Our Protection Tools

gbaee provides several effective tools to help you stay in control.

Deposit Limit

You can set a deposit limit on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically stop allowing further deposits, protecting you from overspending.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can exclude yourself from the platform for a set period. This feature can be activated for anywhere from 30 days to 5 years.

Time-Out Break

Use the time-out feature for a temporary break. You can keep your account paused for 24 hours to 6 weeks, during which no betting will be possible.

Gaming History Review

You can view your betting and gaming history at any time by logging in to your account. This helps you analyse your own habits and make informed decisions.

Age Verification

Age verification is mandatory when creating an account at gbaee. No one under 21 years of age may participate on this platform. Protecting minors is our highest priority.

24/7 Support

Our trained support team is available 24 hours a day, 7 days a week in Bengali via live chat. Contact us for gaming concerns, stress, or any questions.

Signs of Problematic Gaming

If you notice the following signs in yourself, it is time to seek help.

You repeatedly feel the urge to bet more and more to recover money you have lost
You are gaming in secret, hiding it from family, friends, or work
You feel restless or uncomfortable when you are not gaming
You are spending money set aside for essential expenses (rent, food) on gaming
You have tried to stop gaming repeatedly but keep failing
Gaming is disrupting your sleep, eating, or daily activities
You are borrowing money from others to fund your gaming

The Golden Rules of Safe Gaming

1

Set a budget Decide how much you will spend before you start gaming. Do not go beyond that limit, even when you are on a winning streak.
2

Set a time limit Decide in advance how long you will play. Take a break when your time is up — use the time-out tool.
3

Do not chase losses When you lose, do not place larger bets to try to recover. This is the most harmful habit.
4

Keep a clear head Do not game when you are emotional, under the influence of alcohol, or under mental stress.
5

Gaming is not a way to earn money Never think of gaming as an alternative source of income. It is purely a form of entertainment.

Activate Protection Tools

Tool Name	How It Works	Duration	Status
Deposit Limit	Set a maximum deposit amount on a daily / weekly / monthly basis	Takes effect immediately	Active
Time-Out	Temporarily block account, all betting stopped	24 hours – 6 weeks	On Request
Self-Exclusion	Long-term account closure, all communication stopped	30 days – 5 years	Via Support
Betting History	View all transaction and betting records	Any time	Active
Age Verification	Age confirmation at registration is mandatory	At registration	Active

To activate self-exclusion or a time-out, contact our 24/7 live chat support or email [email protected].

Need Help? We Are Here for You

If gaming starts to have a negative impact on your life or the life of someone close to you, do not delay — seek help. Asking for help takes courage, not shame.

The gbaee support team speaks Bengali and will listen to you with complete confidentiality. We will help you set up the tools you need and make the right decisions.

Please note: Do not try to open a new account while self-exclusion is active. This is a breach of the protection measures and will cause further harm to yourself.

To talk about a gaming problem:

Guidelines for Parents

To keep your child or young family member safe from online gaming:

Activate parental controls on your device
Keep your password and account information private
Avoid gaming in front of children
If you have any suspicions, let our support team know

If an underage account is found at gbaee, it will be closed immediately and all funds will be returned.

Questions and Answers About Responsible Gaming

Log in to your gbaee account and go to the "Responsible Gaming" section in Account Settings. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period. For any assistance, contact us via live chat or at [email protected].

No. During self-exclusion your account will be completely inactive. You will not be able to log in, make a deposit, or play any games. Once the exclusion period ends, you will need to contact our support team to reactivate your account, and a set waiting period will apply.

A time-out is a short-term break (24 hours to 6 weeks) that you can activate yourself from Account Settings. Your account resumes automatically when the period ends. Self-exclusion, on the other hand, is long-term (30 days to 5 years) and requires contacting the support team both to activate it and to lift it later.

Start by speaking to them with empathy and encourage them to seek professional help. You can also notify the gbaee support team ([email protected]), who will take the necessary steps. Remember, gambling addiction is a mental health condition and can improve with professional support.

Yes, your account balance is fully protected during self-exclusion. You can withdraw any existing balance before activating the exclusion if you wish. Our minimum withdrawal amount is ৳500 and processing is usually completed within 1 hour.

No. All users at gbaee must complete age verification at the time of registration. No one under 21 years of age may open an account. The account will not be active until verification is complete, and deposits or gaming will not be possible.

Enjoy Responsibly

Enjoy a variety of games at gbaee — responsibly. We are always here for any questions or assistance.

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Set Your Limits Today

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For ages 21+ only. Play responsibly.