1. Introduction and Scope
gbaee (referred to hereinafter as "we", "our", or "platform") operates an online gaming service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect the personal information of our users ("you" or "your").
This policy applies to all gbaee services, including our website (gbaee.cam), mobile version, live casino, slot games, cricket betting, and any related services. We place the highest importance on user privacy and are committed to protecting your information.
Our platform is intended only for individuals aged 21 and above. Collecting information from minors is strictly prohibited and is a clear violation of our privacy policy.
2. Types of Information Collected
We may collect and process the following types of information:
2.1 Identity Information
- Full name (in Bengali and/or English)
- Date of birth and age verification details
- Email address
- National ID card or passport details (for identity verification)
- Address and residential information
2.2 Financial Information
- Account numbers used for bKash, Nagad, Rocket, or bank transfers
- Transaction history (records of deposits and withdrawals)
- Deposit amounts and methods
- Withdrawal amounts and methods
2.3 Gaming Activity Information
- Gaming history and betting records
- Preferred games and betting patterns
- Win and loss information
- Bonus and promotion usage history
2.4 Technical Information
- IP address
- Device identity (device model, operating system)
- Browser type and version
- Login time and date
- Session-related information
3. How Information Is Collected
We collect your information through the following methods:
3.1 Direct Collection
You provide information to us directly when you create an account on gbaee, make a deposit, use our services, contact customer support, or take part in our promotions.
3.2 Automatic Collection
Our servers automatically record technical information. Site navigation and usage data is collected using cookies and similar tracking technologies.
3.3 Information Received from Third Parties
Information may be collected from trusted third parties for identity verification, fraud prevention, or age confirmation purposes.
4. Purpose of Data Use
gbaee uses your collected information for the following legitimate purposes:
- Account Management: Completing the registration process, verifying accounts, and ensuring security.
- Service Delivery: Operating gaming services, betting, live casino, and other services smoothly.
- Financial Transaction Processing: Completing deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer.
- Customer Service: Verifying your account and issue-related information through 24/7 live chat support.
- Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
- Promotions and Bonuses: Managing the 150% welcome bonus, VIP rewards, and other promotional offers.
- Responsible Gaming: Helping to identify problematic gaming behavior and assisting with self-exclusion or limit setting.
- Legal Obligations: Maintaining information necessary to comply with applicable laws and regulations.
- Platform Improvement: Analyzing user experience to improve service quality.
- Communication: Sending important policy updates, security alerts, and account-related notifications.
5. Sharing Information with Third Parties
gbaee does not sell your personal information. However, we may share necessary information with third parties in the following limited circumstances:
5.1 Service Providers
Trusted service providers who assist with payment processing (bKash, Nagad, Rocket, bank), identity verification, technical support, and fraud prevention will only receive the information needed to carry out their specific functions. They are bound by confidentiality agreements with us.
5.2 Game Software Providers
Game providers such as Pragmatic Play, JILI, PG Soft, and Spribe will only receive the minimum information necessary to manage game sessions.
5.3 Legal Requirements
Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legitimate legal obligation.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. We will provide advance notice in such cases.
6. Data Protection and Security
gbaee uses a multi-layered security framework to protect your information:
- SSL Encryption: All data transmissions on our website are protected by SSL/TLS encryption technology. This ensures that all information exchanged between you and our servers remains encrypted.
- Database Security: Stored information is kept in encrypted databases and can only be accessed by authorized personnel for specific work-related purposes.
- Password Policy: We follow a strong password policy and passwords are never stored as plain text — they are always kept in hashed form.
- Access Controls: Strict access control measures ensure that only authorized individuals can view user information.
- Regular Security Testing: Our systems undergo regular security audits and penetration testing.
- Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems remain active at all times.
Please keep in mind that no system on the internet is 100% secure. Use a strong password to protect your account and do not share it with anyone.
7. Cookie Policy
Cookies and similar technologies are used on the gbaee website. Cookies are small text files stored in your browser.
7.1 Cookies We Use
- Essential Cookies: Essential for managing login sessions and security. The site will not function properly without these.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand how users interact with the site and to help improve service quality.
- Security Cookies: Help detect and prevent fraud.
7.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some key site functions, particularly the login and payment processes.
8. Your Rights
As a gbaee user, you have the following rights over your personal information:
8.1 Right to Access
You may request to see what information we hold about you. Contact support and after verification we will provide you with a copy of your information.
8.2 Right to Correction
If there is any inaccuracy or incompleteness in your information, please notify our support team. We will correct it as quickly as possible.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations, ongoing disputes, or financial reasons.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes. Contact us at any time to stop marketing communications.
8.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact our 24/7 live chat support.
9. Data Retention Period
gbaee retains your information according to the following policy:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for as long as necessary for legal obligations, dispute resolution, and fraud investigations.
- Financial Transaction Records: Transaction records may be retained for an extended period to meet financial regulatory requirements.
- Technical Logs: These are generally deleted automatically after a set period.
Once the need to retain information has ended, we will ensure your information is securely deleted or anonymized.
10. Minors' Information
gbaee is an adult gaming platform and is intended only for individuals aged 21 or older. We do not intentionally collect personal information from any minor.
During the registration process, we take steps to verify age. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you believe that a minor is using our platform, please let us know at [email protected].
11. Policy Changes
gbaee may update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date on this page will be changed.
- For significant changes, we will send a notification to your registered email.
- If you continue to use our platform after the changes, you will be considered to have accepted the new policy.
We encourage you to review this page regularly. The latest privacy policy will always be available at gbaee.cam/privacy-policy.
12. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
Protecting your privacy is our responsibility, and we take it very seriously. Thank you for your trust in us.